THESE ‘TERMS & CONDITIONS’ MAY VARY FROM TIME TO TIME. PLEASE MAKE SURE YOU REVIEW THEM REGULARLY – CURRENT TERMS FROM NOVEMBER 2026.
O Beach Ibiza is operated by Ice Mountain Ibiza SL, a Spanish company B57704124, registered at 12 – 14 Carrer Des Moli, San Antonio, Balears 07820
DOOR POLICY
• Anyone under the age of 18 is not permitted entry into the venue.
• Guests found to be under the age of 18 will be refused entry or removed from the venue without refund, regardless of whether entry has been previously granted in error.
• Every person entering O Beach Ibiza must present a valid form of physical photographic identification in the form of either a passport or driving licence. Entry may be refused without valid ID, and no refunds will be issued under these circumstances.
• Management reserves the right to refuse admission to or remove any person appearing to be intoxicated, under the influence of drugs, or behaving dangerously or inappropriately. Entry and continued admission are subject to compliance with our dress code, behavioural standards, published admission conditions including those relating to public bathing and swimming. Physical aggression, verbal abuse, harassment or discriminatory behaviour towards staff or guests will not be tolerated.
• Management and authorised security personnel have the final operational decision on admission and removal, based on these conditions and reasonable safety concerns, subject to applicable law.
• Admission may also be refused where publicly available social media content reliably attributed to an individual promotes, threatens or trivialises drink spiking, sexual violence, harassment, discrimination or predatory behaviour, giving rise to reasonable and specific safety concerns for guests or staff.
• Refusal of admission or removal arising from a breach of these conditions will be without refund.
• Management reserves the right to close any area of the venue temporarily or restrict access, and to change operating hours, event schedules, or entry procedures without prior notice, where required for safety, legal compliance, or operational reasons. No refunds will be issued in such circumstances.
• To ensure safety, entry is conditional on a security check of guests’ belongings, bags and clothing by licensed security staff, which may also take place on exit. Guests who decline the check may be refused entry. Prohibited items will not be admitted and may be retained for the duration of the visit; illegal items will be handed to the police. Prohibited items include, but are not limited to, illegal substances, weapons, sharp objects, glass containers, and any items considered unsafe or disruptive by management.
• Guests must comply with all instructions from our management and security teams at all times. These measures are in place to ensure the safety and enjoyment of all visitors. Failure to comply may result in immediate removal from the venue.
• Food and drink purchased elsewhere are not allowed into the day club, this also includes food and drink from the THB Ocean Beach Hotel and Bonito Ibiza. Guests who need to carry glucose tablets, small sweets or similar items for medical reasons should contact us in advance so appropriate arrangements can be made.
• O Beach Ibiza’s opening and closing times may vary daily. Management reserves the right to amend operating hours, close the venue earlier than scheduled, or adjust event timings at its discretion for operational, safety, or weather-related reasons. No refunds or compensation will be issued in such circumstances.
• Please note that SLR Cameras and unauthorised video cameras are not permitted at any time. If you wish to record inside, please contact our marketing team at least a week in advance. Selfie sticks are also not permitted.
• By entering O Beach Ibiza, you acknowledge and accept that photography and filming take place throughout the venue and that you may appear in images or recordings, which O Beach Ibiza may use for promotional purposes in any media, without compensation. This is based on our legitimate interest in promoting the venue. You may object at any time by contacting marketing@obeachibiza.com. Further information is available in our Privacy Policy.
• Animals are not permitted in the venue.
• O Beach Ibiza provides accessible routes and facilities, including entrances, restrooms, and key common areas, to accommodate wheelchair users. Please contact our Reservations Team at reservations@obeachibiza.com who will be able to advise on the most appropriate seating options.
• Once guests have exited the venue, re-entry will not be permitted under any circumstances.
• Please always be aware of your belongings. O Beach Ibiza is not responsible for any loss, theft, or damage to personal items within the venue.
• Please always be vigilant with your drinks. O Beach Ibiza is not responsible for any unattended alcohol or beverages once served. Guests are reminded not to leave drinks unattended.
• Guests who require medication (including insulin or temperature-sensitive treatments) are welcome to inform staff on arrival or in advance of their visit. Security will provide clear guidance on the available options for medication, which can either be:
• Kept on the guest’s person entirely at their own risk and responsibility, or
• Stored securely with our on-site medical team in the infirmary, where refrigeration is available if needed. Guests may access the infirmary at any time if they wish to store or self-administer medication privately. O Beach Ibiza accepts no liability for any medication retained by the guest or not collected at the end of the day.
• Guests who need to carry glucose tablets, small sweets or similar items for medical reasons should contact us in advance so appropriate arrangements can be made.
• To protect the privacy of our guests and staff, wearable recording devices, including smart glasses and any other technology capable of discreetly recording photographs, video or audio, are prohibited. O Beach Ibiza reserves the right to refuse entry or remove any guest found using such devices.
LOUNGER & BED / TABLE BOOKINGS
• All Lounger, Bed and Table bookings at O Beach are based on a cover charge plus a minimum spend agreement. Champagne Spray events may vary.
• The cover charge is the hire cost of the bed or table and includes venue entry for the number of guests specified in the booking. It is not a separate entry ticket and cannot be used independently of the reservation.
• The minimum spend is the minimum amount your party commits to spend that day on food and drink from the venue. If you do not reach your minimum spend during the hours of the event, you will not be refunded the difference, and the remaining amount cannot be transferred to another booking or event.
• To complete your reservation, a non-refundable deposit is required. Deposits are non-refundable under any circumstances, including events beyond our control.
Booking Amendments
• One amendment per booking may be permitted, subject to availability, within the same season as the original reservation. An amendment fee of 10% of the applicable original single-bed deposit applies to requests received seven or more days before the reservation, increasing to 20% for requests received less than seven days before. One fee applies per booking, rather than per bed; where different deposit tiers are affected, the highest applicable tier will be used.
• Any increase in booking price is payable separately. Downgrades are permitted, with the minimum spend adjusted accordingly; deposits remain non-refundable and will be credited in full towards the amended booking’s minimum spend.
• Amendment fees are separate from the minimum spend and non-refundable once the amendment is processed, except where required by law. Further amendments require management approval and incur the 20% fee. Documented exceptional medical or bereavement circumstances will be considered individually. Cancellation terms remain unchanged.
• Guests who wish to prepay their booking in full may contact the Reservations Team directly to request a secure payment link for the remaining balance. Please note that the 10% discretionary service charge will still be payable on the day of the reservation and is not included in advance payments.
Individual Sun Lounger Bookings
• Guests are required to arrive before 14:00. After this time, the booking may be released for re-sale and availability cannot be guaranteed. Late arrivals will be considered a “no show,” and the deposit will be forfeited.
Garden Area & Sunset Roof Garden Bookings
• Guests with Garden Area Beds, Tables, Booths and Sunset Roof Garden Beds, Tables, Booths and Sofas (excluding Individual Sun Loungers) must arrive before 15:00. After this time, the reservation may be released for resale. Late arrivals will be treated as a “no show,” and the deposit will be forfeited.
VIP Poolside Tables and PRIVE Area
• Guests with VIP Poolside Tables and VIP PRIVE Booths and Tables must arrive before 15:30. After this time, the reservation may be released for resale. Late arrivals will be treated as a “no show,” and the deposit will be forfeited.
VIP Area Bookings
• Guests with VIP Area Beds, Cabanas, Booths or Sofas must arrive before 16:00. After this time, the reservation may be released for re-sale. Late arrivals will be treated as a “no show,” and the deposit will be forfeited.
• If guests notify us in advance that they are running late, we may hold the reservation beyond the scheduled arrival time. In exceptional circumstances, such as verified flight delays or transport disruptions, management may extend this grace period at its discretion. Guests who fail to arrive within the agreed time frame will be considered a “no show,” and the area may be released for re-sale with the deposit forfeited.
• All guests across all areas of the venue may enjoy the use of their reserved bed, table, booth, cabana, sofa or lounger from 13:00 onwards.
• On occasion, the Sunset Roof Terrace may close earlier than the rest of the venue for operational reasons. Should this happen, guests will be accommodated on a suitable alternative bed downstairs. This will only take place where all reservations in the area can be accommodated.
• Closing times vary between 21:00 and 23:00, depending on the event, day, and time of year. Management reserves the right to amend operating hours, close the venue earlier than scheduled, or alter event timings at its discretion for operational, safety, or weather-related reasons. O Beach Ibiza operates a strict no-refund policy in all circumstances, including but not limited to early closure, adjusted operating hours, or schedule changes.
• On the day of the booking, guests will be required to pay the remaining balance on arrival at the bed/table/booth/cabana. A discretionary 10% service charge will be added to your final bill.
• Management reserves the right to reallocate or substitute a booked bed, table, or area at any time for operational, safety, maintenance, or event related reasons. While every effort will be made to honour original placements, reallocation does not constitute grounds for refund or compensation.
• In cases where a specific section of the venue is closed or access restricted, guests will be relocated to an alternative area of equal or greater suitability where possible. Such relocation does not constitute grounds for refund or compensation.
• Management reserves the right to alter, vary, or substitute events, performances, or entertainment schedules due to circumstances beyond its control. While every effort will be made to provide advance notice where possible, no refunds or compensation will be issued in such cases.
• Bed prices are subject to change during the season as per the Management’s discretion. In this instance, we are not obligated to reduce the price of any previously booked bed in the event that the price for other similar beds are reduced at a later time. We are also not obligated to notify clients to let them know of a change in price to other beds.
• Management reserves the right to amend or correct the price of any booking where an error or inaccuracy has occurred, whether on the website or through the reservations team. In such cases, the booking will only be honoured at the correct price, and O Beach Ibiza shall not be bound by any incorrect rates that were published or confirmed in error. The guest may either accept the correct price or cancel the booking and receive a full refund of any amount paid.
• Bookings and deposits are non-transferable between venues, including our sister venues such as Bam-Bu-Ku Ibiza.
• For bookings of two or more beds under the same reservation, one combined bill will be issued for the group. Payment may be split between guests using multiple payment methods, but separate bills cannot be issued for individual beds or tables.
• No additional guests may join the reservation beyond the number stated on the booking. Any exceptions are strictly subject to management approval and may incur additional entry or minimum spend charges.
• Please always be aware of your belongings. O Beach Ibiza is not responsible for any loss, theft, or damage to personal items within the venue.
• Please always be vigilant with your drinks. O Beach Ibiza is not responsible for any unattended alcohol or beverages once served. Guests are reminded not to leave drinks unattended.
• Guests who purchase a towel from the O Beach Boutique may take it outside the venue only upon presentation of a valid purchase receipt at the exit.
• O Beach Ibiza never stores your full card number or security code (CVV). Online payments, including those made through a payment link sent by email or SMS, are processed on Redsys’s secure payment platform: your card details are entered directly on the Redsys payment page and never pass through our systems. Payments at the venue are made through a card terminal provided by our bank. Our staff never have access to your full card details.
• We only keep the transaction details we are legally required to retain for accounting and tax purposes, such as the amount, date, authorisation reference and the last four digits of the card.
• If your booking is handled by email or phone, you will receive a secure Redsys payment link by email or SMS. Your booking is only confirmed once payment has been completed. Until then, O Beach Ibiza cannot guarantee the availability of your bed.
• O Beach Ibiza will never ask you to send your card details by email, phone, SMS or messaging apps. If you receive a request like this, please do not reply and contact us at reservations@obeachibiza.com.
• All prices are shown in Euros (€). With some payment methods, if your card is issued in another currency, you may be offered the option to pay in your card’s currency (Dynamic Currency Conversion). If you choose this option, the exchange rate and conversion fee are set by the payment service provider and will be shown to you before you confirm the payment. If you choose to pay in Euros, the final amount in your currency will depend on the exchange rate applied by your bank, which may also charge its own fees. You can always choose to pay in Euros.
• Your bank may ask you to complete an additional verification step (3D Secure) to authorise the payment.
• Where a refund applies, it will be made for the same amount in Euros that was charged. O Beach Ibiza is not responsible for any differences caused by exchange rates or bank fees between the original payment and the refund.
• Guests are expected to vacate their reserved area at closing time or when instructed by management or security. Belongings left behind will be handled in accordance with our Lost Property Policy.
E TICKET TERMS & CONDITIONS
• Clients who have purchased Early Bird Tickets must arrive before 14:00. After this time you will be required to pay the difference of the daily general admission door price.
• General Admission ticket holders may arrive from 13:00 while admissions remain open. We strongly recommend arriving early to enjoy the full day club experience and avoid possible delays at peak times. Please note that last admission may be earlier than the venue’s closing time. Entry remains subject to capacity and may operate on a one-in, one-out basis at management’s discretion, including for guests with valid tickets. Guests arriving after admissions have closed will not be entitled to a refund or transfer to another date.
• Ticket holders cannot be added to or combined with bed or table reservations under any circumstances.
• Tickets are valid only for the specific date stated at the time of purchase and must be presented upon entry to the venue.
• Please note that ticket prices listed on the O Beach website are advance purchase rates, available only until 12:00 (midday) on the day of the event. Entry purchased at the door may be subject to higher on-the-day pricing.
• Tickets are non-refundable, including events beyond our control, For tickets purchased directly from O Beach, one date change may be requested within the same season by contacting us at least 48 hours before the event starts, subject to availability. Any increase in ticket price is payable. Tickets purchased through third-party sellers must be managed directly with the original seller and are subject to their terms and conditions.
• Tickets are sold subject to management’s right to alter, amend, or vary the events calendar due to circumstances beyond its control, without obligation to refund or exchange tickets.
• The purchaser represents and warrants that all tickets are for personal use only and may not be resold or offered for resale under any circumstances. Any resale or attempted resale will render the ticket void, and the holder may be refused entry or removed from the venue without refund or compensation.
• If an advertised event is changed or replaced, existing ticket holders will retain admission for the same date at the price originally paid. Replacement tickets may be issued where necessary. Guests who are unable to attend as a result of the change may request to move their booking to another available date within the same season, subject to management approval and availability. No refunds will be issued.
• A limited number of lockers with built-in phone chargers are available inside the club. Guests are encouraged to use them to safely store personal belongings and shoes during their visit. Please note that the lockers include a fee, however you have full access to open and close your locker throughout the course of the day.
• Entry and continued admission are subject to venue rules, dress code, and management discretion. Guests displaying inappropriate, aggressive, or unsafe behaviour may be refused entry or removed from the venue without refund.
• O Beach Ibiza operates a zero-tolerance policy towards any form of violence, harassment, or discriminatory behaviour.
• Management reserves the right to amend operating hours, close the venue earlier than scheduled, or alter event timings at its discretion for operational, safety, or weather-related reasons. No refunds or compensation will be issued in such circumstances.
• Please always be aware of your belongings. O Beach Ibiza is not responsible for any loss, theft, or damage to personal items within the venue.
• Please always be vigilant with your drinks. O Beach Ibiza is not responsible for any unattended alcohol or beverages once served. Guests are reminded to not leave drinks unattended.
• O Beach Ibiza never stores your full card number or security code (CVV). Online payments, including those made through a payment link sent by email or SMS, are processed on Redsys’s secure payment platform: your card details are entered directly on the Redsys payment page and never pass through our systems. Payments at the venue are made through a card terminal provided by our bank. Our staff never have access to your full card details.
• We only keep the transaction details we are legally required to retain for accounting and tax purposes, such as the amount, date, authorisation reference and the last four digits of the card.
• O Beach Ibiza will never ask you to send your card details by email, phone, SMS or messaging apps. If you receive a request like this, please do not reply and contact us at reservations@obeachibiza.com.
• All prices are shown in Euros (€). With some payment methods, if your card is issued in another currency, you may be offered the option to pay in your card’s currency (Dynamic Currency Conversion). If you choose this option, the exchange rate and conversion fee are set by the payment service provider and will be shown to you before you confirm the payment. If you choose to pay in Euros, the final amount in your currency will depend on the exchange rate applied by your bank, which may also charge its own fees. You can always choose to pay in Euros.
• Your bank may ask you to complete an additional verification step (3D Secure) to authorise the payment.
• Where a refund applies, it will be made for the same amount in Euros that was charged. O Beach Ibiza is not responsible for any differences caused by exchange rates or bank fees between the original payment and the refund.
• A discretionary 10% service charge will be added to your final bill.
• All ticket holders are also bound by the O Beach Ibiza Door Policy and Venue Terms & Conditions, which apply to all guests entering the premises.
RESTAURANT BOOKINGS
• All restaurant bookings are subject to a €75 minimum spend per person on food and drinks in the restaurant, with entry to O Beach included. A non-refundable deposit of €50 per person is required at the time of booking and will be credited in full towards this minimum spend. The remaining €25 per person, plus any additional spend, is payable on the day. Deposits will be forfeited in the event of cancellation or non-attendance.
• All restaurant reservations are for 60 minutes. Please arrive promptly at your confirmed time, as we cannot extend your table duration in the event of late arrival.
• If you are unable to attend your booking, the prepayment is non-refundable. However, you may request to move your reservation to another date within the same season if you contact us at least 48 hours in advance, subject to availability.
• Bed/table minimum spends, and restaurant spends are separate and cannot be combined.
• Restaurant guests are welcome to enjoy the venue after dining, once the minimum spend has been settled.
• A discretionary 10% service charge will be added to your final bill.
• All tables are allocated by our team upon arrival.
THB OCEAN BEACH HOTEL GUESTS
• Guests staying at THB Ocean Beach Hotel who have booked their stay via obeachibiza.com or thbhotels.com will receive free entry to O Beach Ibiza from Monday to Sunday by showing their hotel wristband at the door of the venue upon entry.
• Guests booking directly via O Beach website or THB website staying at Naeco or Los Molinos will receive 50% discounted entry Monday to Sunday plus one complimentary drinks ticket per person, per visit. Offer only applies when paying at the door on the day of the event and showing their hotel wristband. The same applies for any guests booking at any of the THB hotels via a third party.
BONITO IBIZA HOTEL
• O Beach Entry – guests booked directly through Bonitoibiza.com will have free entry all day, anytime.
• A special card will be handed over at check in to control Access, named and dated.
• O Beach Entry – guests booked via any other channel, third parties or OTAs, will have free access till 2PM and 50% off retail ticket price after 2PM
• Guests must present valid hotel proof of stay upon arrival. Entry is subject to venue capacity, event conditions, and management discretion. We advise arriving early to avoid queues or disappointment, particularly during high season or special events.
DRESS CODE
• O Beach Ibiza reserves the right to refuse admission for unsuitable attire. Prohibited items and clothing include, but are not limited to:
• Body paint, fancy dress, or novelty costumes, Hen and stag accessories such as veils, crowns, sashes, or matching t-shirts/clothing
• Novelty or themed footwear, all guests must wear suitable footwear upon arrival and are required to depart the venue respectfully dressed.
• Props of any kind, including inflatables, balloons and accessories
• Guests are expected to dress appropriately for a daytime pool environment. Swimwear must be worn when entering the pool, and footwear is required at all times when moving around the venue.
• Sports team shirts and jerseys, including football, rugby and basketball tops, are not permitted.
• Clothing displaying offensive language, imagery, or symbols will not be permitted.
• Please note that topless bathing is not permitted in the venue.
• To protect the privacy of our guests and staff, wearable recording devices, including smart glasses and any other technology capable of discreetly recording photographs, video or audio, are prohibited. O Beach Ibiza reserves the right to refuse entry or remove any guest found using such devices.
• Entry and continued admission remain at the discretion of management. Refunds will not be issued to guests refused entry or removed from the venue for failure to comply with the dress code.
PERSONAL BELONGINGS
• O Beach Ibiza does not provide storage facilities for luggage, large bags, or bike helmets. These items are not permitted inside the venue
• All guests are responsible for their own personal belongings when attending the venue. O Beach Ibiza accepts no liability for loss, theft, or damage to personal property brought onto the premises.
• A limited number of lockers with built-in phone chargers are available inside the club. Guests are encouraged to use them to safely store personal belongings and shoes during their visit. Please note that the lockers include a fee; however, guests have full access to open and close their locker throughout the course of the day.
• Please always be vigilant with your drinks. O Beach Ibiza is not responsible for any unattended alcohol or beverages once served. Guests are reminded not to leave drinks unattended.
• To help us provide the best possible service, please report any lost property to our team as soon as possible. We will do our utmost to assist in reuniting you with your belongings.
• Please note that all items found within the venue will be kept for up to 48 hours. After this time, any unclaimed items of value will be handed to the Guardia Civil in accordance with local regulations. Guests collecting lost property must do so within the 48-hour period. For enquiries beyond this timeframe, please contact the Guardia Civil directly on 0034 971 34 05 02.
• Lockers, phone charging units and bed safes are provided for guests’ convenience. Guests are responsible for keeping them closed and safeguarding the key or code. O Beach Ibiza is not responsible for loss or damage resulting from misuse, unlocked units or lost keys or codes.
• Any personal items left unattended at the end of the day will be treated as lost property and handled in accordance with the above policy.
• O Beach Ibiza reserves the right to remove any item left unattended if it is deemed to obstruct, cause damage, or present a safety risk within the venue.
• Guests are advised not to bring high-value items or electronic devices into the venue. O Beach Ibiza is not responsible for the loss or damage of such items when left unattended or not stored in lockers or safes.
WATER JETS
• Water jets operate throughout the day as part of the O Beach Ibiza entertainment experience. These are positioned around and within the pool area and may activate without prior notice.
• Guests are advised to keep all phones, electronic devices, and valuables well away from the pool and water jet areas. O Beach Ibiza accepts no responsibility for any loss, damage, or malfunction of personal belongings caused by water exposure, including during entertainment displays or jet activations.
• Entry to the venue and participation in poolside activities are at the guest’s own risk.
FORCE MAJEURE
• O Beach Ibiza operates a no-refund policy. In circumstances beyond our reasonable control – including adverse or unforeseen weather conditions, natural disasters, government orders, safety directives or other emergencies – we may amend operating hours, event programming or the venue layout, or close the venue early or in full, for the safety of guests and staff.
• Where the venue remains open and the booked services remain available, adverse weather alone does not entitle guests to a refund or compensation.
• Guests concerned about forecast weather may contact us before attending, including the day before or the morning of their reservation, to request a date change. We will endeavour to accommodate requests, subject to availability. Once guests have entered the venue and commenced their booking, choosing to leave early does not entitle them to a refund or transfer to another date.
• Equally, early closure does not entitle guests to an alternative date or refund.
POOL SAFETY
• For the safety and enjoyment of all guests, please observe the following pool rules at all times:
• Diving, jumping, running, or any unsafe behaviour around the pool area is strictly prohibited.
• Glass, bottles, or sharp objects are not permitted in the pool.
• Pool depths range from approximately 0.4m to 1.4m. The pool does not have a single point of deep entry – water remains shallow (ankle to calf height) around the entire perimeter.
• For ease of access, the pool includes both a gently sloping ramp and elongated shallow steps, which meet current Spanish safety regulations.
• Guests are asked to take care when entering and exiting the pool/jacuzzi. Non-slip flooring is installed, but caution should still be exercised, especially when wet.
• Guests must wear appropriate swimwear at all times when using the pool. Entry is not permitted while fully clothed.
• Guests must follow the instructions of lifeguards, security, and venue staff at all times. Lifeguards are on duty; guests are responsible for using the pool safely and in accordance with these rules.
• Guests who appear intoxicated, unwell, or behaving in a way that may endanger themselves or others may be refused pool access at management’s discretion. In case of Injury or accident, please make yourself known to our Staff. Please act and drink responsibly inside the venue and the pool.
GENERAL SAFETY
• Guest safety and wellbeing are our highest priority. We kindly ask all guests to act responsibly and follow the guidance of security and venue staff at all times.
• Please keep hydrated throughout the day, especially during peak season when temperatures are high.
• O Beach Ibiza promotes responsible drinking and prioritises guest welfare. Guests who appear intoxicated, unwell, or behaving in a way that may endanger themselves or others may be asked to visit our on-site infirmary for assessment or care. Where necessary, management reserves the right to refuse service or request that guests leave the venue for their own safety and the safety of others.
• Drugs and illegal substances are strictly prohibited within the venue. Anyone found in possession or under the influence will be removed and reported to the authorities.
• Please take care when moving around the venue, particularly near wet or uneven surfaces and steps. Appropriate footwear must be worn at all times.
• When opening bottles of champagne or sparkling wine:
• Press down firmly on the cork while loosening the wire cage.
• Never shake or point the bottle towards yourself or others.
• Once empty, please hand the bottle to a member of staff for safe disposal.
• For everyone’s safety, glassware must remain in the restaurant area and must not be taken into the pool.
• Guests must comply with all safety instructions given by management, security, or staff. Failure to follow these instructions may result in removal from the venue without refund.
• In the event of illness, injury, or accident, please notify a member of staff immediately. Our on-site medical team is available to assist at any time.
• Smoking is permitted only in designated outdoor areas. Please use the ashtrays provided.
• Personal electronic devices, including e-cigarettes and vape pens, should not be used in the pool or water features.
• During busy periods, please be mindful of other guests and avoid overcrowding or standing on furniture.
• Guests are expected to cooperate fully with security or emergency personnel in the event of any incident.
• Any damage to venue property, furnishings, or equipment caused by a guest (intentionally or through negligence) will be charged in full to the responsible party.
• Guests are expected to act responsibly and follow staff instructions when using the pool and taking part in activities. O Beach Ibiza is liable for injury, loss or damage caused by its own fault or negligence or that of its staff, in accordance with applicable law, and is not liable for that caused by the guest’s own conduct or by third parties.
THIRD-PARTY SERVICES
• O Beach Ibiza is not responsible for any services, products, or experiences provided by third parties, including but not limited to transport, accommodation, or external entertainment providers, even where such services are booked, promoted, or recommended through O Beach Ibiza. All third-party arrangements are subject to the individual provider’s terms and conditions.
ONLINE BOUTIQUE
• O Beach Ibiza uses a trusted third-party provider for the distribution and delivery of all items purchased through our online boutique.
• While we make every effort to ensure prompt service, O Beach Ibiza is not responsible for delivery times once an order has been dispatched.
• For any questions regarding postage, delivery updates, or returns, please contact our Boutique Team at boutique@obeachibiza.com.
• O Beach Ibiza reserves the right to amend or update these Terms & Conditions at any time without prior notice. The most recent version will always be available on our official website.
GENERAL
• As leisure services provided on a specific date, bookings and tickets are excluded from the right of withdrawal, in accordance with article 103(l) of Spanish Royal Legislative Decree 1/2007.
• These Terms & Conditions are governed by Spanish law.
• Official complaint forms (hojas de reclamación) are available on request at the venue.
• Personal data is processed in accordance with our Privacy Policy, available on our official website.
